Speak with your care partner
Explain what has changed and the everyday goal you want help with, such as walking to the shops, managing stairs or rebuilding strength after hospital.
Home care funding and Support at Home
Support at Home physiotherapy in Sydney
If physiotherapy is approved in your Support at Home support plan, your provider can arrange and fund home visits with MoveWell.
At a glance
What to know before you book
How payment worksApproved physiotherapy is paid through your home care provider rather than by you at the visit.
Provider networkMoveWell has service agreements with more than 20 home care providers. If yours is not listed, ask whether they can add MoveWell as a service provider.
What needs approvalYour provider decides what your support plan and available budget can cover. Get approval before the first appointment.
From enquiry to first visit
Four practical steps
Ask for physiotherapy approval
Confirm the approved service, available budget, purchase-order or service-agreement process and the person MoveWell should contact.
Share the provider details
Call MoveWell with your provider, care manager, membership number if relevant and the best contact for authorisation.
Plan the first visit
Once approval and availability are confirmed, the physiotherapist visits at home, assesses the situation and explains the recommended next steps.
Your consultation
What physiotherapy can include
- One-to-one time with a qualified physiotherapist
- An initial assessment focused on your goals and home environment
- A practical home exercise plan where appropriate
- Communication with your authorised care manager or provider
- Progress updates and routine reports when required
- Travel to an agreed address in the service area
Common questions
Support at Home and physiotherapy
Can I use my Home Care Package for physiotherapy in Sydney?
Support at Home replaced the Home Care Packages Program on 1 November 2025. If you transitioned from a package, ask your provider to confirm physiotherapy in your current support plan, the available budget and authorisation for MoveWell home visits.
Is physiotherapy automatically included?
No. Physiotherapy is an available Support at Home service, but your provider must confirm that it is approved for you and that budget is available.
Will I receive a separate travel or report bill?
A $20 travel fee applies to each consultation. Confirm consultation fees, travel and any administration or reporting arrangements with MoveWell and your home care provider before care starts.
Can my current home care provider use MoveWell?
MoveWell already has service agreements with more than 20 providers. If there is no agreement yet, your provider can contact the team to discuss their onboarding requirements.
Can a family member organise the referral?
Yes, with the older person’s permission. A family member can start the enquiry, but the provider still needs to approve the service and share the required authorisation.
Official information used for this guide
- Australian Government: delivering Support at Home services
- Australian Government: services under Support at Home
- Australian Government: about Support at Home
Funding rules and individual eligibility can change. This page is general information, not a guarantee of funding. Confirm your circumstances with the relevant government agency, insurer, plan manager or home care provider.