Know what happens before you make the call

MoveWell focuses on older adults who want help with movement at home, in retirement living or in aged care across the current Greater Sydney service area.

Not for a private booking. Medicare, DVA, Support at Home and NDIS arrangements can require a referral, approval or service agreement before the first eligible visit.

The physiotherapist asks what has changed and what matters to you, assesses relevant movement and everyday tasks, considers the home setting, then explains the findings and recommended next steps.

No. The team confirms the address, service fit, funding information and current capacity before offering available appointment options.

No. Call 000 for an emergency, including signs of stroke, chest pain, severe breathlessness, collapse or major injury.

MoveWell initial consultations are $165 and follow-ups start from $130. Add $20 travel per consultation: $185 for an initial visit and from $150 for follow-ups including travel. We confirm the applicable fee and funding arrangement before booking.

Your provider must approve physiotherapy in your Support at Home support plan and confirm the available budget. MoveWell works with more than 20 providers and can discuss onboarding with others.

An eligible GP Chronic Condition Management Plan can provide a rebate for a limited number of allied health services. A private gap may remain and a valid GP referral is required.

If your extras policy covers physiotherapy, a benefit may apply. Ask your insurer about home visits, annual limits and your expected rebate.

MoveWell can consider suitable self-managed and plan-managed NDIS referrals. This website does not claim NDIS registration; NDIA-managed participants generally need a registered provider.

Book through the MoveWell Zanda portal: choose Book an Appointment, Crows Nest Showroom, then Showroom Booking. The showroom is open 8:30 am–4:30 pm Monday, Tuesday, Wednesday and Friday. Call before travelling to confirm stock and access.

Selected equipment can be compared in Crows Nest by arrangement. Call ahead because models, sizes, colours and stock change.

A home visit may be more useful when doorways, furniture, stairs, outdoor surfaces, car loading or safe use in the actual environment are central to the decision.

They are physiotherapist-led small-group classes for older adults. Check the current class page for locations, format, price and whether an initial conversation is needed.

Use the referral form, email the referral inbox or call. Include the functional reason, relevant health and safety information, funding documents and the communication needed back.

Communication is agreed according to clinical need and funding requirements. State the recipient, purpose, format and due date in the referral.

Send only the information needed for the enquiry. Call first if you need to confirm a secure or appropriate way to share sensitive documents.

No. A form starts an enquiry. MoveWell still needs to check service fit, location, funding and capacity before an appointment is confirmed.