Confirm provider approval
The care partner verifies that physiotherapy is included in the support plan and an appropriate budget is available.
Support at Home provider pathway
Arrange physiotherapy through a home care provider
MoveWell works with more than 20 home care providers and confirms consultation and travel fees before approved Support at Home physiotherapy begins.
A useful handover
Information to include
There are no separate MoveWell fees for travel, administration or routine reports under the approved provider arrangement. The provider confirms the client’s approval and budget before care begins.
- Client name, date of birth, address and authorised contact
- Current support plan goal and reason physiotherapy is requested
- Relevant health, mobility, falls and home-access information
- Approved service, budget or purchase-order details
- Provider legal entity, invoice contact and required reference numbers
- Care partner or case manager contact and communication preferences
- Reporting purpose, required format and due date
- Consent to contact the client and communicate with named people
What happens next
From referral to communication back
Complete the service arrangement
MoveWell confirms the existing provider agreement or supplies the information needed for provider onboarding.
Coordinate with the client
Once administration and capacity are confirmed, MoveWell contacts the client or nominated representative to arrange the visit.
Invoice and report as agreed
MoveWell sends the provider the authorised invoice and routine progress communication required by the arrangement.
Add context where it counts
Details that make the first visit more useful
Falls and balanceShare recent falls, near misses, aid use, home hazards already identified and the client’s goal for safer movement.
After hospitalInclude discharge information, movement restrictions, existing equipment and the short-term support already in place.
Equipment assessmentDescribe the environment, current equipment, funding approval stage and whether assessment, recommendation, quote or fitting is requested.
Ongoing provider coordinationNominate one contact for approvals and one for invoices if they differ, and state how progress information should be delivered.
Common referrer questions
What fees should we confirm?
Confirm the agreed consultation fee, the $20 travel fee per consultation, and any administration or reporting arrangements before services begin.
What if our organisation does not have an agreement yet?
Contact MoveWell before referring. The team can discuss the provider’s onboarding, insurance, documentation and service-agreement requirements.
Can a family member request the service?
A family member can start the conversation with the client’s authority, but the provider must still approve the Support at Home service and budget.