Send the referral
Use the website referral form, email the referral inbox or call if you need to confirm service fit before sending sensitive details.
Primary care referral
A clear mobile physiotherapy referral for an older adult
Refer when a home-based assessment can add useful context about walking, transfers, balance, recovery after hospital or the equipment and layout used every day.
A useful handover
Information to include
MoveWell focuses on older adults across Greater Sydney. The team can accept private referrals and consider Medicare, DVA, Support at Home and suitable self- or plan-managed NDIS pathways when the required approval is in place.
- Patient name, date of birth and best contact person
- Home address, living arrangement and access instructions
- Reason for referral and the functional change prompting it
- Relevant diagnoses, precautions, recent falls and weight-bearing restrictions
- Discharge summary, imaging or specialist correspondence when relevant
- Funding pathway and referral documents, including a current DVA or Medicare referral where applicable
- Your details and the report or communication you need back
What happens next
From referral to communication back
Administrative review
MoveWell checks the address, funding documents, contact authority, referral information and current service capacity.
Appointment arranged
The team contacts the patient or nominated person and confirms the consultation, payment pathway and access details.
Assessment and communication
The physiotherapist assesses the person at home and provides the agreed clinical communication or required plan reports.
Add context where it counts
Details that make the first visit more useful
After a fall or change in walkingInclude the timing, injuries, investigations, previous mobility, current aid and whether the person can get up from the floor.
Parkinson’s or neurological conditionsInclude medication timing, freezing or fluctuation patterns, cognition or communication needs and current neurology contacts.
Medicare planProvide the current GP Chronic Condition Management Plan referral before the eligible service and identify any other allied health services sharing the annual allocation.
DVA treatment cycleProvide the valid DVA referral and card details, accepted condition where relevant and any known services already used in the cycle.
Common referrer questions
Can I refer without knowing the funding pathway?
Yes. Mark the funding as uncertain and provide the patient or representative contact. MoveWell can explain its requirements, but the funder makes eligibility and approval decisions.
Will I receive a report?
State what communication is clinically useful and whether a funding program requires a particular report. Medicare and DVA pathways have specific communication requirements.
Is this an urgent-response service?
No. Do not use a website referral for an emergency, acute neurological change, suspected fracture or another condition requiring urgent medical assessment.